Privacy Policy - LoNutri

1. Introduction

LoNutri is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out our contact form
Schedule a consultation
Subscribe to our newsletter
Communicate with us via email or phone

This information may include:

Name and contact details
Email address and phone number
Dietary preferences and nutritional information
Health and lifestyle information relevant to consultations

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Pages visited and time spent on pages
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services
To schedule and conduct nutrition consultations
To communicate with you about your inquiries and appointments
To send you educational content and updates
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

Under GDPR and UK data protection laws, we process your personal data based on:

Consent: When you provide explicit consent for specific purposes
Contract: To fulfill our contractual obligations when providing services
Legitimate Interests: To operate and improve our business while respecting your rights
Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
With service providers who assist us in operating our website and services
When required by law or to protect our legal rights
In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation records are typically retained for a minimum period as required by professional standards.

8. Your Rights Under GDPR and UK Law

You have the following rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

LoNutri
4 High Street
Stroud GL5 1DF
United Kingdom
Phone: +44 1453 981 635
Email: [email protected]

14. Supervisory Authority

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113